Refund policy

 

We want your Minicon experience to be smooth, transparent, and satisfying. Below are our key return and exchange guidelines.

Can I return or exchange my product?

You can request a return or exchange only if the item is misprinted, damaged during shipping, defective due to a manufacturing fault, or if the wrong product was delivered. All returned items must be new, unused, and in their original condition, with brand tags and labels intact — returns will not be accepted if tags have been removed. Please note that change of mind or wrong size orders are not eligible for a free return or exchange; in such cases, you will need to place a new order at your own cost.

What is the time frame to raise a return request?

All return or exchange claims must be made within 5 days of product delivery. Requests submitted after this period will be declined.

What evidence is required to submit a return request?

To submit a valid claim, you must provide a proper unboxing video (from the sealed package to full opening, with no cuts or edits), clear photos showing the defect or damage, and images of the original packaging. Please email all supporting documents to support@minicon.in.

Can I return or exchange if I ordered the wrong size?

Unfortunately, we do not offer returns or exchanges for incorrect size selection. However, you are welcome to place a new order at your own expense if you would like a different size. We recommend always checking our size chart before placing your order.

What if the product was damaged while opening it?

If the item was accidentally cut or damaged while unpacking (for example, with scissors), we cannot approve a return unless a clear unboxing video shows the condition of the product before the damage occurred and confirms the damage wasn't caused during unpacking. Please unbox your order carefully to avoid this issue.

How do I arrange a reverse pickup, if eligible?

In select approved return cases, we may help arrange a reverse pickup within 5 days of delivery. This will be confirmed via email along with further instructions.

What should I do if the package looks damaged on delivery?

Inspect your package before signing for it with the courier. If you notice visible damage, mention it in the delivery remarks or signature, take photos immediately, and share them with us when filing your claim. This information helps us raise claims with the courier partner on your behalf.

Have a question? Let's talk it through.

Our support team responds within one business day. You can reach us by email at support@minicon.in or by phone at +91 87770 73645.